Misunderstanding is a battle we all fight. Misunderstanding is rooted in a lack of skills in the science of communication. When I train myself to recognize different communication styles with their unique characteristics, needs, and distress pa...

You have two ears and one mouth. Listening is twice as important as speaking. We must listen to hear and understand, not to respond. This skill is called active listening. It may be the fastest way to grow your communication mastery!

Adapting your communication to differing situations and interactions is a vital skill. Mark has five key strategies for you to employ as you grow your adaptation competencies.

We all want our communication to be effective. Which of these ten keys do you already apply, and which can you add?

Mark answers some of your questions and covers a range of communication topics.